Search FAQs

Frequently Asked Questions

Listed below is a brief list of frequently asked questions. If your question is not listed below, please feel free to contact us.

  • How can I determine which ViewGuard® product size I require?
  • What is an aspect ratio?
  • How do I know if I have a standard or widescreen display?
  • Is there a difference between a widescreen and a non-widescreen product?
  • What aspect ratios are considered standard display aspect ratios?
  • What aspect ratios are considered widescreen display aspect ratios?
  • What aspect ratios are considered portrait aspect ratios?
  • How do I know if I am using my display in portrait or landscape mode?
  • How do I know the actual measurements of a ViewGuard® product?
  • What are the most common aspect ratios?
  • Do I include the plastic framing when measuring the viewable area?
  • How can I place an order?
  • What payment types do you accept?
  • How do I place a tax-exempt order?
  • Do you accept purchase orders?
  • Can I generate a written quote?
  • How do I calculate the shipping cost of my order?
  • What is the difference between Approximate Shipping Costs and Actual Shipping Costs?
  • Where will the order be shipped from?
  • How long will it take for UPS Ground shipments to arrive?
  • What shipping carriers do you use?
  • Do you ship to Alaska, Hawaii, Puerto Rico, APO, FPO or US territories?
  • Do you ship internationally?
  • How long do international shipments take to be delivered?
  • Who is responsible for customs duties or import taxes?
  • Do I receive an order confirmation and shipment confirmation e-mail?
  • The item I would like to order is currently out-of-stock. When will it be in-stock?
  • The item I would like to order is currently on pre-order. What does this mean?
  • I am interested in a custom-size or custom-made product. Is this possible?
  • Do you provide discounts to educational, governmental, corporate or non-profit institutions?
  • How do I track my order or determine order status?
  • What is the tracking number for my shipment?
  • How do I know when my order was shipped?
  • How do I track my shipment during transit?
  • Why does USPS.com say there are no tracking details available for the USPS Delivery Confirmation number provided?
  • What are the Terms & Conditions of a return or exchange?
  • I ordered the incorrect item. How can I exchange for the correct item?
  • I would like to return an item. What is the returns process?
  • What is the SKU or Product ID for the item I ordered?
  • What is the address I should ship my return to?
  • How should I package and ship my return or exchange?
  • What is my order ID and Shipment ID?
  • How long do I have to return or exchange an item?
  • I returned an item for an exchange or refund without a completed Merchandise Return Form or Merchandise Exchange Form. What should I do?
  • How are returns processed?
  • How long does it take to process a return or exchange?
  • Can you provide refunds via another payment type other than the original payment type?
  • Can custom-made, made-to-order or custom-cut products be returned or exchanged?
  • I received a complimentary product with my order. Do I need to return this item with my return or exchange?
  • How should I handle orders damaged-in-transit?
  • How long is the limited warranty and what does it cover?
  • I purchased your product from a reseller or third-party. Can I return it to you for a refund or exchange?
  • I purchased your product from a reseller or third-party. Can I exchange my product under any applicable warranty?